Contact

Have a production problem worth investigating?

Open to L2 Application Support, Production Support, and Technical Support roles — particularly with European and German companies.

Personal

NamePrem Rathod

BasedAhmedabad, India

FocusApplication / Production Support

The person behind the investigations on this site — same one who reads and replies to every message above.

Based in Ahmedabad, India. I read every message myself and reply directly — no forms, no gatekeeping.

Beyond the inbox

GitHub / Work

@prem0711-12

Public repos covering production-support tooling, incident case studies, and the automation projects featured on this site.

Projects / repositories

slack-support-assistant

AI-assisted triage, routing, and drafted responses for incoming Slack support conversations.

equibase-race-day-change-informer

Detects, filters, and reports operationally meaningful Equibase race-day changes to Slack.

production-support-case-studies

Documented case studies from real production-support incidents and investigations.

sql-support-case-studies

SQL-focused case studies and queries used for support and incident troubleshooting.

Explore GitHub
Investigation complete. Ready for the next incident.